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FAQ
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| 1) | ABOUT THE TRADEMAKE and THE COPYRIGHT | | 2) | ABOUT THE ARTISTS | | 3) | HOW DO YOU CREATE THE ART PIECES? | | 4) | ABOUT THE PHILOSOPHY | | 6) | ABOUT OUR PRODUCTS | | 7) | CARE INSTRUCTIONS | | 8) | ABOUT THE COLORS | | 9) | ABOUT ORDERING | | 10) | ABOUT TECHNICAL QUESTIONS | | | 1) | ABOUT THE TRADEMAKE and THE COPYRIGHT | | | What HosannArt is about ?
HosannArt carries its original brand name, established in Hong Kong in 2007. With registered trademake in HK/China and Taiwan, and some other countries. The company specializes in applying its creative arts on all kinds of practical products. Mostly fashion products such as: bags, wallets etc. available in over 22 sales outlets in Hong Kong, sought after by buyers all over the world and loved by persons of all ages, particularly, ladies and the younger-aged children. This web site is the official Online-shop site. | Back to top | | | 2) | ABOUT THE ARTISTS | | | Who are the Artists and designers behind the scene ?
We are a team of in-house Artists, together building a Brand with our creativity. We work hard and are building a business with our own Brand and Products. Our chief designer, Grace enjoys drawing and creating beautiful characters and scenery as to give a sense of joy, fun, calmness and uniqueness of each bag. We purposely design in a way that our HosannArt products will fit all walks of life--children, teenagers, and ladies. | Back to top | | | 3) | HOW DO YOU CREATE THE ART PIECES? | | | We are specialty in creating our Arts by different techniques, sometimes, we do hand painting with Acrylic, watercolors, sometimes we do fabric-like pattern designs digitally. | Back to top | | | 4) | ABOUT THE PHILOSOPHY | | | What is the Brand Philosophy or Creation Theme ?
The creation centres on a group of lovable children who love to dream and fantasize, who reach for the stars, holding their aspirations high, till their dreams come true. Through their boundless imagination, they shows us the pursuit of their lives, the vivacity of their fantasy. The big eyes of our little characters witness happy and treasured moments. | Back to top | | | 6) | ABOUT OUR PRODUCTS | | | What materials do you use ?
We use faux leather, polyester, nylon and canvas for most of our bags and wallets. In order to achieve a higher quality market for our customers who prefer better quality commodities, we have made plans to use real leather for our products to suit our customers. | Back to top | | | 7) | CARE INSTRUCTIONS | | | How to keep the bags in good condition?
Do not wash, wipe it clean and dry and store it well. Avoid moist, Avoid placing the bag under heat, and direct sunlight. Do not iron on the print! Spot cleaning by blotting or removing with a rubber is recommended.
| Back to top | | | 8) | ABOUT THE COLORS | | | We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. | Back to top | | | 9) | ABOUT ORDERING | | | 1. What Currency are we using?
All the prices in our online shop are listed in US Dollars. To get a gauge for the prices of our goods in another currency (e.g. HK$/ Euro$.), you may use the Currency Converter we have in our website, our currency converter allows you to view only an approximate value of the price in your preferred currency.
2. How do I place an order?
Please go to Shopping Guide and Ordering and payment.
3. What payment methods do you accept?
Use your Credit Card for to make purchases at our web store, via Paypal. You do not need a Paypal account to pay with Credit Card via Paypal. Customers may choose to pay via Bank Transfer if you do not have a Credit Card. (offline payment) For offline shoppers, Bank Wire Transfers or Tele Transfer are permitted only for large orders above USD 300. Please email us for further enquiries.
4. How will I know that my order was accepted?
After you have checked out your order successfully, an email order confirmation will be sent to the email address you have entered. Please make sure to have added our email addresses to your email Safe List. Check your Junk Mail folder if you still have not received any email confirmation from us as there is a high chance for all system-generated emails to be wrongly directed there.
5. How long will it usually take to receive my order?
All orders are packed and shipped out from Hong Kong. Upon placing an order via our online shop, you will receive an auto order confirmation email about your order. It will then take 1-2 Business Days for us to process the order, pack the items and shipped out. (take another 2-3 days for postage process)Once the order has been sent out, a shipping confirmation email will be sent out with the tracking number attached. For more shipping and delivery information, please click
6. Are all items your website available at all your retailers too?
The answer is mostly no. They may carry a particular design from our range, due to the limited quantities produced of each piece and the different release period.
7. How often do you list restocks and new releases in the website?
Brand new designs are launched 4 times yearly. We will try our best to keep things updated.
8. Can I reserve an item in your website?
Strictly no unpaid reservations are allowed. Sorry.
9. Is Cancellation allowed?
No, once an order has been placed and payment made, it can no longer be cancelled and no refunds can be made. Your order will be shipped as scheduled. We will only refund the amount paid if the order is cancelled due to the unavailability of goods or our inability. Please keep in mind that shipping fees are never refundable unless the mistake was on our part.
10. Any Returns or Refunds policy ?
We currently do NOT do any refunds. Please read all item descriptions carefully and ask us any questions you might have before you make your purchase.
11.Do you do wholesale orders?
Yes, we sure do! If you are a retailer with your own store, please refer . If you are looking to order a particular item in bulk, please send us an email with your request. | Back to top | | | 10) | ABOUT TECHNICAL QUESTIONS | | | | Back to top | |
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New Arrival
USD10.06
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Wholesale orders
